Refund & Cancellation Policy

Refund & Cancellation Policy

Because most ShriViKa products are custom laser-cut or engraved specifically for you, our refund and cancellation policy is different from a typical ready-made product store. Please read this carefully before ordering.

In short: Customized products cannot be returned or exchanged once production begins. We will replace or refund an order only if it arrives damaged or defective, provided you report it within 10 days of delivery.

Customized / Personalized Products

All products engraved or cut with your chosen name, text, or design are made specifically for you and cannot be returned, exchanged, or refunded once the order has been placed and confirmed, except where the item arrives damaged or defective.

Please double-check spelling, names, and design details at checkout — we produce your order exactly as submitted.

Damaged or Defective Items

If your order arrives damaged, broken, or with a manufacturing defect (i.e. not matching what you ordered, or damaged in transit), we will offer a replacement or a full refund, subject to the following:

• You must contact us within 10 days of the delivery date.
• You must share clear photos/videos of the damaged or defective product, and the packaging, when you contact us.
• The issue must relate to the product's condition or a genuine production error — not to a change of mind or to natural material variation.

Order Cancellations

• You may cancel an order for a full refund only before production has started. Once we've begun cutting/engraving your custom item, it can no longer be cancelled.
• To cancel in time, email or call us as soon as possible after placing your order.
• ShriViKa reserves the right to cancel an order (e.g. due to stock issues or an unfulfillable customization request), in which case we will issue a full refund.

How to Request a Refund, Replacement, or Cancellation

Contact us with your order number, the reason for your request, and (for damaged/defective items) photos or a short video:

• Email: shrivikamail@gmail.com
• Phone/WhatsApp: +91 73732 22266

Refund Process & Timeline

Once a refund is approved, it will be initiated to your original payment method via Razorpay. Depending on your bank, refunds typically reflect within 5–7 business days of approval.